The Modern, Professional Experience Your Customers Expect
Elevate every customer interaction with our integrated communication suite, from a self-service customer login portal to automated ‘on-the-way’ SMS communication and an intelligent phone system.
Keep Your Customers Informed, Every Step of the Way
Secure future revenue and build customer loyalty. When planned maintenance is due, Commusoft sends an automated service reminder. A direct link lets customers book their next appointment online with a single click, keeping your calendar full and your business thriving.
Eliminate “Where’s My Tech?” Calls
Provide a professional, Uber-like experience on the day of service. Commusoft’s automated ‘on-the-way’ SMS communication sends a text alert to the customer when their technician is en route. This alert can include the technician’s photo and a link to a live map, allowing the customer to track their approach and be prepared for their arrival.
Leverage Phones+ for Inbound and Outbound Calls
Commusoft’s Phones+ powered by Dialpad is a fully integrated professional phone system that syncs directly with your Commusoft account. Store audio, AI transcripts and call type/outcomes within a single historical customer communication timeline.
We love the online customer portal where they can access all the certificates, photos, and the job status. It's brilliant. It frees up our phones so our other customers can phone in.
Turn Your Website into a Booking Engine
Capture every service request directly from your website. The website booking portal provides a professional, 24/7 channel for clients to request service. These inquiries are fed directly into Commusoft, creating a clear record and ensuring no lead is ever lost in a busy inbox. Requests flow directly into your Commusoft calendar, ready for you to review and confirm.
Provide Premium, Audit-Ready Handover Packs
Automatically aggregate load bank test results, site photos, equipment spec sheets, and final invoices as your technicians complete field work. Send clients a single, branded portal link for instant document download, eliminating manual admin work and speeding up final payment.
Track Customer Satisfaction & Touchpoints
Discover what keeps customers and what doesn’t by assessing the whole customer journey from first contact to payment.
Learn which touchpoints drive the highest engagement and turn one-time repairs into lifelong service contracts.
Get the power of complex enterprise reporting without the implementation bloat or "clinical" delays.
Maintain a bulletproof audit trail. Protect your reputation and resolve disputes instantly with a complete, time-stamped record of outreach.
Eliminate the 'he-said, she-said' of field service while gaining the enterprise-grade visibility you’ve been missing into every customer touchpoint.
Targeted Updates for Complex Clients
Simplify multi-site communication. Automatically send job-specific SMS and email communication to site managers and invoices to corporate via the customer portal. Keep every stakeholder informed without manual effort.
Advanced Tools for Seamless Communication
A Central Hub for Every Customer
The customer login portal is your digital hub. Customers access history, view financial documents via the statement portal, pay invoices, accept quotes, and manage appointments in the appointment booking portal.
Proactive Alerts and Notifications
Keep customers informed with automated alerts and notifications. Send confirmations, pre-visit reminders, and post-job follow-ups. Proactive communication reduces no-shows and builds a professional brand.
Transparent Financial Communication
Build trust and reduce billing queries. The statement portal gives customers a clear, consolidated view of all invoices and payments. See complete account history at a glance. Send a single invoice via text for convenience.
Advanced Tools for Seamless Communication
A Central Hub for Every Customer
The customer login portal is your digital hub. Customers access history, view financial documents via the statement portal, pay invoices, accept quotes, and manage appointments in the appointment booking portal.
Proactive Alerts and Notifications
Keep customers informed with automated alerts and notifications. Send confirmations, pre-visit reminders, and post-job follow-ups. Proactive communication reduces no-shows and builds a professional brand.
Transparent Financial Communication
Build trust and reduce billing queries. The statement portal gives customers a clear, consolidated view of all invoices and payments. See complete account history at a glance. Send a single invoice via text for convenience.
Frequently Asked Questions
What is the difference between all the portals?
Think of the customer login portal as the main, secure hub for your existing customers. Within it, they can access specific functions like the appointment booking portal or the statement portal. The website booking portal, on the other hand, is a tool you put on your public website to capture service requests.
How do the 'on our way' alerts work?
The connection is seamless. Because our quoting tools are integrated into the main platform, an accepted quote can be converted into a final invoice with just a few clicks. All the line items, pricing, and customer details are carried over automatically, which dramatically speeds up your invoicing process and reduces administrative errors.
Can customers reschedule or cancel their appointments online?
Yes. The rebook/cancel portal gives your customers the flexibility to manage their appointments at their convenience. This self-service option saves your office team from spending time on the phone managing schedule changes and automatically updates your calendar.
Simplify your workflow. Start your free trial today.
Commusoft is a versatile field service software that helps businesses streamline job conversions, optimise scheduling, and enhance customer service.
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